A world leader in financial information and solutions
The client was developing a suite of applications for financial analysis that helped finance professionals arrive at well-reasoned investment and trading decisions. The suite provided in-depth research from multiple sources, comprehensive historical market data, latest news, and a set of powerful charting tools that helped financial professionals model and analyze complex what-if scenarios. In addition, customizable alerts helped customers stay informed, and refine their analysis and decisions.
The suite covered a wide range of financial instruments covering equities, fixed income, money markets, forex markets, commodities, and realty.
The client was looking for a technical writing company that had the financial domain knowledge and the technical writing expertise to create comprehensive documentation that included:
- Technical References
- User Guides
- Online References
- API References
After a vigorous selection process that included a comprehensive proof-of-capability phase, ibruk Consulting was selected as technical writing vendor. We started with a 2-member dedicated technical writing team for the client and within the year the team grew to 5 technical writers. We also included a Subject Matter Expert on the team to help resolve queries and to verify the technical accuracy of the content.
During the peak demand, we had a 10-member technical writing team (for about a year); the steady-state team size was 6 during the 7 years that we created documentation.
In the start-up phase, the client’s Technical Writing Lead flew down to India and trained our 2-member technical writing team for 2 weeks on the:
- Documentation standards
The team then started creating deliverables under the supervision of the client’s supervision and were extensively mentored so that they met the client’s SLAs and quality metrics.
This 2-member team later trained the technical writers who later joined the team.
ibruk Consulting also organized additional training on:
- Fixed income securities
- Information Mapping
During the course of the association, ibruk Consulting was entrusted with:
- Creating new templates
- Creating a custom Mif2Go-based Adobe FrameMaker to HTML document converter
- Evaluating new technical writing tools and technologies
- Adobe FrameMaker
- Adobe RoboHelp
- Microsoft Word
- Cost reduction of over 40% in comparison to an in-house team
- Ability to create a wide range of documentation from technical to marketing to customer-facing
- Updated templates and document converters
- Standards-based, translation-ready content