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Technical Writing

iBruk Consulting > Services > Technical Writing

Over the past 10 years, ibruk Consulting has established itself as a reliable technical writing service provider to clients across the world.

We partner with our clients to design and deliver technical writing solutions that meet specific requirements.

Read more details in our technical writing case studies.

Our Philosophy

  • We recognise that technical documentation is an important element of UX or the user experience associated with a product or a solution. Our technical writing team creates clear, comprehensive, relevant, and easily accessible content that helps users find relevant information with minimal effort.
  • We work closely with business teams to understand the business imperatives and the user requirements. We then combine our expertise in information design with our proficiency in an array of tools and technologies to design an information asset that best meets the needs of the user and the organization.
  • We believe that quality of information depends on the depth of domain knowledge. To ensure quality of content, our technical writing team includes subject matter experts or technical writers with the necessary domain expertise.
  • Our technical writing team has technologists who constantly explore emerging tools and technologies to improve the effectiveness of our documentation solutions.
  • Our technical writing services must evolve to meet the demands of the business world and of the users. Our technical writing team keeps itself updated of the latest technologies and UX trends. We integrate these learning into our own work processes as well as the deliverables we create.

Tools and Technologies

Suites

  • Adobe Technical Communication Suite
  • MadPak Professional Suite

Print Documentation

  • Adobe FrameMaker (Structured & Unstructured)
  • Microsoft Word
  • Adobe InDesign

Online Help

  • Adobe RoboHelp
  • Madcap Flare
  • Doc-to-Help

Structured Documentation Standards

  • DITA
  • DocBook
  • S1000D
  • XML (including Schemas and Schemas/DTDs)

XML Tools

  • Author-it
  • XMetaL
  • XML Author/Editor
  • Serna XML Editor
  • Arbortext Epic

Screen Capture

  • TechSmith Snagit
  • Madcap Capture

Graphics and Diagramming

  • Microsoft Visio
  • Adobe Illustrator
  • Adobe Photoshop

Output Generators

  • Mif2Go
  • Antenna House Formatter
  • XSL-FO and XSLT

Other Tools

  • WordPress
  • DokuWiki

Indicative List of Deliverables

User and Technical Documentation

  • Online Help
  • Installation Manuals
  • Administration Guides
  • Quick Start Guides
  • Technical References
  • API References
  • Parts Manuals

Project Documentation

  • Requirements Documents
  • Design Documents
  • Release Notes
  • Interface Design Documents
  • Test Plans and Reports
  • User Manuals

Policies and Processes

Pre-Sales, Sales, and Marketing Communication

  • Project Proposals
  • Case Studies
  • White Papers
  • Brochures
  • Website Content
  • Presentations

Interactive Technical Manuals (IETM)

DITA Plug-in for PDF and WebHelp

DITA Specializations